Dear friend, Glad to receive your enquiry.
We have got your order.If there's anything I can help with the customize type,Price,Weight,Size,Function,Material,Shipping cost etc., please feel free to contact me.
After the payment is confirmed, I will process the order and ship it out as soon as possible.
Thanks
Best Regards
亲爱的朋友，很高兴收到您的询问。
我们已收到您的订单。如果有任何关于定制类型、价格、重量、尺寸、功能、材料、运费等方面的帮助，请随时与我联系。
确认付款后，我会处理订单并尽快发货。
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Can you tell us about your notebook brand and model?
Please measure the thickness of the notebook optical drive is 9.5mm or 12.7mm?
您能告诉我们您的笔记本电脑品牌和型号吗？
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Looking forward to hearing from you soon.
期待很快可以收到你的来信。
Thank you for your understanding and cooperation.
Warm regards,
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Dear friend
We are very sorry, Because this product contains magnets,the Aliexpress‘s policy stipulates that items containing magnets are prohibited from being shipped by DHL,
Thank you very much for your understanding time and patience.
Best Regards
因为包裹风扇中有磁性，无法运输，包裹检查无法通过，已退回。
请取消订单。 或选择无风扇版本。
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Dear
we are very sorry,The Tracking number changes midway, this is the correct available tracking number via HongKong Post Air Mail P019590030HK
I'm sorry to have brought you so much inconvenience.
Thank you
非常抱歉，跟踪号在中途更改，这是正确的可用跟踪号：香港邮政航空邮件：LP019590030HK
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Dear
We're very very sorry,because very strict inspection of Chinese customs, the parcel inspection cannot be passed, so We will send it to you by other means of transportation.
Hope you understanding and tolerance.
Thank you very much for your understanding time and patience.
Best Regards
非常抱歉，由于对中国海关的检查非常严格，无法通过包裹检查，因此我们将通过其他运输方式将其发送给您。
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Dear friend
We're very sorry,because The ePacket express company has been on holiday, so we changed to Via HongKong Post Air Mail.
Hope you understanding and tolerance.
Thank you very much for your understanding time and patience.
Best Regards
很抱歉，因为ePacket快递公司已经放假了，所以我们改用Via HongKong Post Air Mail。
========================================================
Dear
We're very sorry.
You are buy a laptop water cooling block in my AliExpress. Order Number:30354504965513 .We're Very sorry, This copper heat sinks 30*30*3mm block already sold out (Out of stock).
we have another 25*30*3mm.Can you accept this model?
We have this for Intel CPU water cooling block, can you accept the replacement?
If you accept it, we will send you the for Intel water cooling block.
if you can't accept it, we will send to you the order's CPU water cooling block.
Hope you understanding and tolerance.
Thank you for your understanding time and patience.
Best Regards
您在我的速卖通中购买了笔记本电脑水冷块。 订单号：30354504965513。非常抱歉，此铜散热片30 * 30 * 3mm块已售罄（无货）。
我们还有另外25 * 30 * 3mm。您可以接受此型号吗？
我们有这个用于Intel CPU水冷块，可以接受替换吗？
如果您接受，我们将为您发送Intel水冷模块。
如果您不能接受，我们将向您发送订单的CPU水冷块。
=========================================================
Dear
we are very very sorry,Because of busy season and parcels overstock So the parcel logistics tracking information update slowly, please you wait patiently.
We give you a gift in the parcel and We are extend 20 days for you.
Can you cancel the dispute temporary? If you do not receive the package, you can open the dispute again.
Parcel already in transit, please be patient.
Hope you understanding and tolerance.
Thank you very much for your understanding time and patience.
Best Regards
非常抱歉，由于旺季和包裹积压，所以包裹物流跟踪信息更新缓慢，请耐心等待。
我们会在包裹中给您礼物，我们将为您延长20天。
您可以暂时取消争议吗？ 如果您没有收到包裹，则可以再次提出争议。
包裹已经在运输中，请耐心等待。
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Dear
Please order and Submit Order,but don't payment. we will adjust the price according to your need conditions, and then you can payment.
请订购并提交订单，但不付款。 我们将根据您的需要调整价格，然后您可以付款。
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Dear friend
We have got it your order.we are very sorry,Tomorrow We will send ship the parcel within 3-4 days, We will give you a gift in the parcel,to make up for your lost time.
Hope you understanding and tolerance.
Thank you for your understanding time and patience.
Best Regards
我们已收到您的订单。非常抱歉，我们将在3-4天内寄出包裹，我们会给您包裹中的礼物，以弥补您的损失。
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If you without time budget,please reconsider seriously.
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Dear friend
We are pleased to serve you,if you are satisfied with our products, please take a few seconds to leave us 5 star feedback as a gift.we would appreciate it.
If there are any questions, please feel free to contact me. We will supply the best service until you are satisfied.
Thank you very much for your time and patience.
Best Regards
我们很高兴为您服务，如果您对我们的产品满意，请花几秒钟离开我们5星反馈作为礼物。我们将不胜感激。
? 如果您对订单不满意，请及时与我聊天。如有任何疑问，请随时通过贸易经理与我联系，或在您的邮件上留言订单页面。 我们将提供最好的服务，直到您满意为止。
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Reminder:We can customize your own product. We cut aluminum plate, there will be a few scratches and engineering tolerance 1-2mm (manufacturing tolerance) In the process of production . If you are very strict with size and scratches,pleasereconsider seriously.
我们切割铝板，在生产过程中会有一些划痕和工程公差1-2mm（制造公差）。 如果您对尺寸和划痕要求非常严格，请慎重考虑。
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Dear friend!
Because the product maybe upgrade at any time, pictures and products are a little different,please Refer to the actual receive product prevail.
Because the different product batches, the appearance of the product or the circuit diagram of the product is slightly changed. However product features and parameters are fixed.
Handmade crafted and curved, the size is slightly different, you can adjust the bending heat pipe and change the heat pipe position according to your needs.
This product is Handmade Bending and welding, pictures and products are a little different,please Refer to the actual receive product prevail.
因为产品可能随时升级，所以图片和产品有些不同，请参考以实际收到的产品为准。由于产品批次不同，产品外观或产品电路图略有变化。 但是，产品功能和参数是固定的。
====================================================================================
我们已经收到你的产品订单和款项。
该产品为定制产品，我们将为你定制生产，生产周期大约5-7天，你可以接受吗？
请你告诉我们，收货地址5位数邮政编码，我们将通过DHL或者EMS发送运输（我司承担运输费用）。
由于产品批次不同，所以产品外观或者产品电路图有稍微变动。但是产品功能和参数是固定不变。公司针对该产品，进行了升级改造，这是升级后的新产品。我们将发送新产品，你可以接受吗？如果你不同意，我们将发送最初始的产品。
===============================================================
Remember: Prohibited do not run the test without circulating water!！！
Peltier semiconductor water cooling use rule: connect water cooling block , pump and radiator with
water pipe, and Must there is water flowing through the water cooling block. If there is no water
circulation, the temperature of the hot side exceeding 65 degrees Celsius will burn out
semiconductor components！！！
禁止在没有循环水的情况下进行测试！！！
珀尔帖半导体水冷使用规则：将水冷块，泵和散热器与
水管，并且必须有水流过水冷却块。 如果没有水
循环时，热侧温度超过65摄氏度会烧坏
半导体元件！！！
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Dear friend
Your aliexpress order number:703540145944876
we are very sorry,9.5mm cannot connect with it. Suitable for 8mm water pipe. Thank you very much for your understanding time and patience.
Best Regards
========================================================================
Dear friend
We're very sorry.
Because the Chinese New Year is coming soon,The aliexpress platform and Our company is already on holiday.
We will start work and shipping in February 13th.
Hope you understanding and tolerance.
Thank you for your understanding time and patience.
Best Regards
速卖通平台因为农历新年快到了，我们公司已经放假了。
我们将于2月13日开始工作并发货。
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Could You extend the 3-5 day shipping period?
您可以延长3-5天的运输期限吗？
=========================================================
Hi friend
We are very sorry, The parcel has returned by customs and we will send it to you by Netherlands post or other's Post.
We give you a gift in the parcel and We are extend 35 days shipping period for you.
Can you accept it?
Hope you understanding and tolerance.
Thank you very much for your understanding time and patience.
Best Regards
你好，朋友
很抱歉，包裹已被海关退回，我们将通过荷兰邮政或其他邮政将其寄给您。
我们在包裹中给您礼物，我们将为您延长35天的运输期限。
你可以接受吗？
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Thanks for your support! Warmly welcome every friends from all over the world to give us more suggestions and ideas.We will as always to provide you with quality service and products.Wishes to you have sunlight good mood every day ^ _ ^
谢谢你的支持！ 热忱欢迎世界各地的朋友给我们更多的建议和意见。我们将一如既往地为您提供优质的服务和产品。祝您每天阳光明媚。
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Dear customer,
We are very sorry. You may refer to latest clarification of WHO that packages from China are not at risk of contracting Coronaviruses .
China is currently in a critical period of viral pneumonia.
Please wait for us to defeat the virus.
Thank you very much Appreciate your understanding.
Dear customer,
We are very sorry. You may refer to latest clarification of WHO that packages from China are not at risk of contracting Coronaviruses .
China is currently in a critical period of viral pneumonia. Please wait for us to defeat the virus.
We hope you cancel it on order detail page .
Thank you very much Appreciate your understanding.
中国目前正处于病毒性肺炎的关键时期。 请等待我们击败病毒。
希望您在订单详细信息页面上将其取消。
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we have extend the 25 day shipping period.
我们已经延长了25天的运输期限。
希望您的理解和宽容。
==========================================================
新版本如下：
I want to cancel this order instantly
I do not want this order买家不想购买这个订单
Processing time is out of my expectation备货期不满足买家期望值
*Seller raised price of this order*您上涨订单价格
*Seller did not respond to my question *您不回复买家咨询
*Seller is unable to ship my order by selected shipping method*您无法使用买家选择物流方式发货
*Products out of stock*商品缺货
other reasons其他原因
注：带星号的是计入成交不卖的原因，不带星号的不计入
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Dear friend
we are very sorry,The package has arrived in the destination country, it will be delivered soon, please be patient.
Thank you very much for your understanding time and patience.
Best Regard
包裹已到达目的地国家/地区，将尽快送达，请耐心等待。
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Dear friend,
we are very sorry.
Your Aliexpress Order:8136046342306769
Due to the impact of the COVID-19 epidemic, packages must undergo strict inspections before they can be transported. Can you extend the delivery period for another 5 days?
Thank you very much Appreciate your understanding.
Best Regards
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